Contact

Customer Service

Your first point of contact for questions and customizations regarding the Front Office Solution, Data Warehouse, Reporting, Risk Manager and Regulatory Services. 

Infrastructure and platform services made simple

Investment managers who view IT as a strategic part of their value chain demand flexibility and agility, but retain full control over their processes. How you prefer to deploy your front-office solution is entirely up to you. UI labs offers you a wide range of services, from hosting the IT infrastructure, rapid entry into professional portfolio management, and daily support in day-to-day business. Translated with www.DeepL.com/Translator (free version)

Application Service Providing

System operation handled in a time-saving and cost-efficient manner via the Universal Investment data center

Live Support

Mo – Fr 08:00 – 18:00

Service Portal Jira

Fast and secure access

BaFin

Compliant safety standards

Data Center / ASP / SaaS

With our Application Service Providing, we ensure system operation, which is handled in a time-saving and cost-efficient manner via the Universal Investment data center. ASP services regularly audited by a leading auditing firm include.

BaFin compliant security standards
audited control procedures such as ISAE 3402 Type 2
High availability redundant data center operation

Our offering consists of several core services, divided into infrastructure management, application management and operations management. These are supported by overarching service management tools and processes.

In addition to technical service, we provide you with specialist operational services on request as part of a Software as a Service model. The type and scope of our SaaS offering depends on your requirements and is defined on the basis of individual service level agreements (SLAs).

Application Management

Database Management
Plattform and Environment Management
Batch-Processing Management
Preventive maintenance management
Release and Deployment-Management
Monitoring of automated backend processes

Customer Service

The Customer Service Desk is your first point of contact for questions and adjustments to the Front Office Solution, Data Warehouse, Reporting, Risk Manager and Regulatory Services. In addition, the CSD team ensures that automated processes run without errors and that the data quality (e.g. master data, ratings, key figures, courses) is maintained.

Benefits

Live support Mon – Fri 08:00 – 18:00
Secure and fast access to the service portal Jira
Immediate processing of requests (according to SLA)

Unsere Kunden

Seit unserer Gründung im Jahr 2009, haben wir eine mittlere dreistellige Zahl von Einzelprojekten in den verschiedenen Unternehmensbereichen betreut. Dabei reicht die Skala von kleineren Projekten bis hin zu komplexen Realisierungen über mehrere Jahre hinweg. Nachfolgend finden Sie einen kurzen Überblick über einige Kunden, für die wir anspruchsvolle Projekte realisiert haben.

Our entire investment process is highly automated and efficient through the seamless integration of third-party partners.

„As EB-SIM, we always think and act in the interests of our customers. They rightly make particularly high demands. This applies to the selection of suitable sustainable investments as well as to transparent and meaningful reporting. Our ability to reliably process large volumes of data and at the same time react quickly to market developments is crucial. Modern digital solutions such as those from UI labs support us in meeting the justified expectations of our customers.“

„We are pleased to join the UI labs partner network. The infrastructure offering of UI labs perfectly complements the services of Steubing AG. This allows us to offer our institutional clients and asset managers not only transparent best execution, but also a holistic setup from the investment decision to the final booking and reporting. In compliance with all regulatory requirements across all asset classes and at the highest technical level.“

"Together with our IT service provider UI labs, we have developed a web-based application for our asset managers.

With the SmartOrder solution, the entire order process can be significantly simplified and automated with our trading platform."

We build on strong partnerships

We want our customers to have the best possible solution to meet their changing business requirements. For this reason, we have built a network of partner companies with whom you can get the most out of your investment in UI labs solutions.