Contact

Customer Service

Your first point of contact for questions and customizations regarding the Front Office Solution, Data Warehouse, Reporting, Risk Manager and Regulatory Services. 

Infrastructure and platform services made simple

Investment managers who view IT as a strategic part of their value chain demand flexibility and agility, but retain full control over their processes. How you prefer to deploy your front-office solution is entirely up to you. UI labs offers you a wide range of services, from hosting the IT infrastructure, rapid entry into professional portfolio management, and daily support in day-to-day business. Translated with www.DeepL.com/Translator (free version)

Application Service Providing

System operation handled in a time-saving and cost-efficient manner via the Universal Investment data center

Live Support

Mo – Fr 08:00 – 18:00

Service Portal Jira

Fast and secure access

BaFin

Compliant safety standards

Data Center / ASP / SaaS

With our Application Service Providing, we ensure system operation, which is handled in a time-saving and cost-efficient manner via the Universal Investment data center. ASP services regularly audited by a leading auditing firm include.

BaFin compliant security standards
audited control procedures such as ISAE 3402 Type 2
High availability redundant data center operation

Our offering consists of several core services, divided into infrastructure management, application management and operations management. These are supported by overarching service management tools and processes.

In addition to technical service, we provide you with specialist operational services on request as part of a Software as a Service model. The type and scope of our SaaS offering depends on your requirements and is defined on the basis of individual service level agreements (SLAs).

Application Management

Database Management
Plattform and Environment Management
Batch-Processing Management
Preventive maintenance management
Release and Deployment-Management
Monitoring of automated backend processes

Customer Service

The Customer Service Desk is your first point of contact for questions and adjustments to the Front Office Solution, Data Warehouse, Reporting, Risk Manager and Regulatory Services. In addition, the CSD team ensures that automated processes run without errors and that the data quality (e.g. master data, ratings, key figures, courses) is maintained.

Benefits

Live support Mon – Fri 08:00 – 18:00
Secure and fast access to the service portal Jira
Immediate processing of requests (according to SLA)

Our Customer

Since our founding in 2009, we have managed a mid three-digit number of individual projects in the various divisions. The scale ranges from smaller projects to complex realizations over several years. Below you will find a brief overview of some customers for whom we have realized challenging projects.

Our entire investment process is highly automated and efficient through the seamless integration of third-party partners.

With UI labs, we have found an innovative IT service provider whose front-office solution and data warehouse have highly automated our entire investment process in terms of compliance, trading, connection to our KVGs and custodians, so that we can focus on our core competence of "asset management".