Infrastructure and platform services made simple
Investment managers who view IT as a strategic part of their value chain demand flexibility and agility, but retain full control over their processes. How you prefer to deploy your front-office solution is entirely up to you. UI labs offers you a wide range of services, from hosting the IT infrastructure, rapid entry into professional portfolio management, and daily support in day-to-day business. Translated with www.DeepL.com/Translator (free version)
Application Service Providing
System operation handled in a time-saving and cost-efficient manner via the Universal Investment data center
Live Support
Mo – Fr 08:00 – 18:00
Service Portal Jira
Fast and secure access
BaFin
Compliant safety standards
With our Application Service Providing, we ensure system operation, which is handled in a time-saving and cost-efficient manner via the Universal Investment data center. ASP services regularly audited by a leading auditing firm include.
- BaFin compliant security standards
- audited control procedures such as ISAE 3402 Type 2
- High availability redundant data center operation
Our offering consists of several core services, divided into infrastructure management, application management and operations management. These are supported by overarching service management tools and processes.
In addition to technical service, we provide you with specialist operational services on request as part of a Software as a Service model. The type and scope of our SaaS offering depends on your requirements and is defined on the basis of individual service level agreements (SLAs).
- Database Management
- Plattform and Environment Management
- Batch-Processing Management
- Preventive maintenance management
- Release and Deployment-Management
- Monitoring of automated backend processes
The Customer Service Desk is your first point of contact for questions and adjustments to the Front Office Solution, Data Warehouse, Reporting, Risk Manager and Regulatory Services. In addition, the CSD team ensures that automated processes run without errors and that the data quality (e.g. master data, ratings, key figures, courses) is maintained.
- Live support Mon – Fri 08:00 – 18:00
- Secure and fast access to the service portal Jira
- Immediate processing of requests (according to SLA)
