Your Tasks
- You lead an international team at two locations and continuously develop these teams and bring them to peak performance
- You are responsible for increasing and measuring customer satisfaction and promote customer satisfaction through excellent customer service processes
- You and your team provide comprehensive front office services based on our front office software SimCorp Dimension (e.g. creation of master data, presentation and recording of trades, corporate actions but also complex derivative transactions) for our customers, handle customer inquiries and complaints, advise our customers and ensure the provision of high-quality services at the agreed service level
- You are responsible for professional communication with our customers on service requests, complaints and cross-cutting issues (e.g. emergency management, emergency testing, technical services)
- You design the overall concept for customer services in close cooperation with your local teams
- You optimize the service portfolio as well as the customer service processes continuously and sustainably and align the services with possibilities of a "self service" for our customers
- You support the definition of service levels and select appropriate internal and external KPIs
- You work closely with other departments from Front Office Solution, Data Warehouse, Application Management Service, Sales as well as Product Management and coordinate the activities with other departments in the interest of the customer.
Your Skills
- You have completed professional training in the financial industry, e.g. Investment Fund Accountant (f/m/d) or comparable professional training
- You have first experience in leading teams
- You have a sound knowledge of the securities or derivatives business, which you have acquired, for example, in the areas of settlement, middle office, compliance or customer consulting
- Extensive knowledge of business processes at asset managers, fund companies, insurance companies or banks
- Strong customer orientation and (service) commitment as well as excellent communication and teamwork skills
- Good knowledge of the front office modules of SimCorp Dimension or a comparable system
- You have good knowledge of MS-Office, JIRA and Confluence
- Fluent in German and English
Your Benefits
- flexible working hours
- hybrid working model
- 30 vacation days
- Bike-Leasing
- Jobticket
- Best-in-class equipment
- Employee discounts
- Company pension plan
- Coaching
- further education
- employee events
- international team
- flat hierarchies
- Breakfast, fruit, drinks, specialty coffees and many other amenities
Become part of the team
If these varied tasks and individual development opportunities in a flexible working environment have aroused your curiosity, your contact person for initial contact will be happy to help you by telephone.
Your contact
Matthias Biedenkapp
Theodor-Heuss-Allee 70
D-60486 Frankfurt am Main